General Terms of Use

Last updated: 14 October 2026

Article 1. Purpose

These General Terms of Use (the “Terms”) set out the rules for accessing and using the website https://urbancampus.com (hereinafter, the “Site”).

The Site is published by URBAN CAMPUS GROUP, a company registered with the Paris Trade and Companies Register (RCS) under number 840 172 670, with its registered office at 25 rue du Mail, 75002 Paris, trading as Urban Campus (hereinafter, “Urban Campus” or “we”). Full details on the publisher and the host are available in the Legal Notices.

The Site presents the residences managed by Urban Campus in France and Spain and allows users (hereinafter, the “User“) to submit an information or housing request (hereinafter, the “Request“).

Article 2. Definitions

  • User: any person who visits or uses the Site.
  • Request: any request for information, a visit or housing sent by the User through the Site’s forms.

Article 3. Acceptance of the Terms

Use of the Site constitutes acceptance of the Terms in their current version.

The Terms govern the use of the Site only. Online booking, the resident area and the rental of a unit are governed by their own terms and by the lease or occupancy agreement. In the event of a conflict, those documents prevail over the Terms.

Users who do not accept the Terms must not use the Site.

Article 4. Access to the Site

The Site is available free of charge to any User with internet access. Connection and equipment costs are borne by the User.

Urban Campus makes every effort to keep the Site available at all times, although it cannot guarantee this. Access may be suspended at any time, in particular for maintenance, updates or security reasons, without giving rise to any compensation.

Article 5. Housing requests and booking

The information published on the Site (descriptions, photos, floor plans, surface areas, amenities, prices, availability) is provided for information purposes only. Photos and visuals may not exactly match the unit allocated. Prices and availability may change at any time.

For residences still under construction or not yet open, some visuals, videos and texts are computer-generated images or content created or edited with artificial intelligence tools. They are labelled as such on the Site. They are intended to help Users picture themselves in the residence and are not a contractual representation of the unit, its finishes, its furniture or the shared spaces.

Sending a housing request or an application does not bind Urban Campus. Each request is reviewed based on availability and the supporting documents provided, in accordance with applicable regulations.

Only a lease or occupancy agreement signed by both parties binds Urban Campus.

Article 6. User obligations

Users agree to use the Site fairly and for its intended purpose. In particular, Users must not:

  • provide false information, or information belonging to a third-party, in a Request;
  • impersonate another person;
  • extract all or part of the Site’s content or prices by automated means (bots, scripts, scraping);
  • interfere with the operation or security of the Site, in particular by introducing viruses or attempting unauthorised access;
  • use the Site or its content for commercial purposes without authorisation.

Any breach may result in restricted access to the Site, without prejudice to any legal action.

Article 7. Intellectual property 

The Urban Campus brand, logos, texts, photos, videos, floor plans, graphics and software on the Site are owned by Urban Campus or used with the permission of their owners. Any reproduction, representation or adaptation, in whole or in part, without prior written authorisation is prohibited and constitutes infringement under Articles L.335-2 et seq. of the French Intellectual Property Code. Requests for authorisation should be sent to marketing@urbancampus.com.

Article 8. Liability

Urban Campus takes reasonable steps to ensure the accuracy of the information on the Site and its security. Urban Campus cannot be held liable:

  • if the Site is interrupted, slow or unavailable;
  • for any error or omission in the indicative information referred to in Article 5;
  • for any damage caused by use of the Site in breach of the Terms;
  • if a third party service integrated into the Site (maps, videos) malfunctions.

These limitations do not apply in the event of gross negligence or wilful misconduct by Urban Campus, nor to the statutory rights of Users acting as consumers.

Article 9. Hyperlinks

The Site may contain links to third party websites. Urban Campus has no control over these websites and is not responsible for their content or their personal data practices.

Linking to the Site is permitted without prior consent, provided the Site is not displayed within a frame or window of another website and the link does not harm the image of Urban Campus. Urban Campus may request the removal of any link.

Article 10. Personal data and cookies

Personal data collected on the Site is processed by Urban Campus in accordance with the GDPR and the French Data Protection Act (loi Informatique et Libertés), as described in the Data Protection Policy. The use of cookies and other trackers is described in the Cookie Policy. For any question: dpo@urbancampus.com.

Article 11. Changes to the Terms

Urban Campus may amend the Terms at any time, in particular to reflect changes to the Site or to regulations. The applicable version is the one published on the Site, with its date of last update.

Article 12. Language

The Terms are available in French, English and Spanish. In the event of any discrepancy between these versions, the French version prevails.

Article 13. Governing law and disputes

The Terms are governed by French law. Consumers residing in another European Union member state keep the protection granted to them by the mandatory provisions of the law of their country of residence.

In the event of a complaint, Users should must contact Urban Campus at contact@urbancampus.com. If no amicable solution is found, Users acting as consumers may refer the matter free of charge to the consumer mediator: CMAP Médiation Consommation (Centre de Médiation et d’Arbitrage de Paris), 39 avenue Franklin D. Roosevelt, 75008 Paris, www.cmap.fr. Failing agreement, the dispute will be brought before the competent court under ordinary rules of law. For Users who are not consumers, the courts of Paris have jurisdiction.

Article 14. Contact