FAQ: Frequently asked questions

The availability of accommodation adapted for people with reduced mobility (PRM) depends on the regulations and layout of each residence. Here are the details:
– In France: our La Maillerie (Villeneuve-d’Ascq), Confluences (Ivry-sur-Seine), Aristide Bagneux (Bagneux), and Bauer (Saint-Ouen-sur-Seine) residences offer accessible accommodation for guests with reduced mobility. However, no accessible accommodation is available at our Saint-So (Lille) residence.
– In Spain: at the moment, none of our residences offer accommodation adapted for people with reduced mobility.

Absolutely. Your safety is our top priority. All of our residences feature secure badge access for the main entrance, shared spaces, and your private accommodation. Shared areas are also protected by CCTV surveillance. To ensure the residence is properly maintained and to respond quickly in case of an emergency, the Urban Campus team has a master access pass, in accordance with the terms of your contract.

Booking your accommodation at Urban Campus is simple, fast, and 100% digital! Here are the 6 steps to join us:
1/ Submit your application: complete our online form on our website in just a few minutes.
2/ Upload your documents: securely submit the required documents through our online booking platform.
3/ We match you with your home: our team selects and offers you the accommodation that best suits your needs.
4/ Sign your contract in just a few clicks: no paperwork, no travel. Everything is completed online through our platform and by email.
5/ Pay the required fees: confirm your booking by paying the security deposit (and the administration fee, if applicable).
6/ Move in: all that’s left is to receive your access details and move into your new home on move-in day!
Of course, our team is available by phone throughout the entire process if you need any assistance.

Yes, the minimum length of stay or lease duration depends on the residence:
– In France: the minimum stay is 1 month (which corresponds to the legal notice period) at all our residences, except for the Bauer residence in Saint-Ouen, where the minimum stay is 1 night, and La Maillerie residence in Villeneuve-d’Ascq, where the minimum stay varies from 1 to 4 months depending on the time of year.
– In Spain: the minimum commitment period is 3 months across all our residences.

Urban Campus offers several types of fully furnished, move-in-ready accommodation, depending on the residence:
– Private studios
– Private one-bedroom and two-bedroom apartments
– Private rooms in shared apartments
All accommodations are fully equipped and include access to the shared spaces and the Urban Campus community.

Yes. Urban Campus offers fully furnished, move-in ready accommodation. Each apartment includes a modern, fully equipped private space (bed with bedding: mattress protector, duvet and pillow, bedside table, wardrobe, desk with chair and lamp), as well as a fully equipped kitchen (microwave, fridge-freezer, crockery and cooking utensils).

The spaces are already fully optimized and furnished; we do not recommend replacing the furniture or major appliances. However, you are free to add your own personal touches (decorations, picture frames, your own bedding, small items) to make yourself feel at home.

Everything is designed so you can simply move in! Our homes come fully equipped with all the everyday essentials. Here’s what you can expect:
– Your private space: a fully made bed (mattress, mattress protector, duvet and pillows), suitable lighting, curtains or blinds in the sleeping area, storage (wardrobe and shelves), and a desk with a chair.
– Kitchen area (private or shared, depending on your accommodation): cooktop, refrigerator with freezer compartment, microwave and/or oven, plus all the essentials for cooking and dining (pots, pans, tableware, and a kettle).
– Cleaning essentials: basic cleaning equipment (broom and, depending on the residence, a vacuum cleaner) as well as a clothes drying rack are also provided.

Booking your accommodation in Urban Campus is simple and can be done entirely online. Start by searching for your accommodation from the homepage by filtering by city and dates. Once you have selected your preferred accommodation, fill in the booking form with your details. You will then receive a secure link by email to access your booking area and complete your application by uploading the required supporting documents. Our sales team will then assist you throughout your search and offer you the accommodation that best suits your needs. All you have to do is confirm your booking by signing your contract and get ready to move in.
It only takes a few minutes to complete your booking!

In France, your contract allows you to apply for CAF housing assistance, subject to your personal eligibility.

Booking your accommodation at Urban Campus is simple, fast, and 100% digital! Here are the 6 steps to join us:
1/ Submit your application: complete our online form on our website in just a few minutes.
2/ Upload your documents: securely submit the required documents through our online booking platform.
3/ We match you with your home: our team selects and offers you the accommodation that best suits your needs.
4/ Sign your contract in just a few clicks: no paperwork, no travel. Everything is completed online through our platform and by email.
5/ Pay the required fees: confirm your booking by paying the security deposit (and the administration fee, if applicable).
6/ Move in: all that’s left is to receive your access details and move into your new home on move-in day!
Of course, our team is available by phone throughout the entire process if you need any assistance.

Yes, it’s possible under certain conditions. Here’s what you need to know:
– Changes before your move-in: contact our team as soon as possible. Any changes are subject to room availability and the modification conditions applicable to your booking.
– Extending your stay: You can request to extend your stay, subject to availability at the residence. Please note: if you have already submitted your notice to move out, an extension can no longer be guaranteed and will be reviewed on a case-by-case basis.
– Early departure (during your stay): you may end your contract at any time by giving 1 month’s notice in France and 30 days’ notice in Spain, which must be submitted directly through your Member Area.

Rent is automatically charged each month, usually on the 1st of the month, using the payment method you selected when you signed up (credit/debit card or SEPA Direct Debit).
In the event of a late payment, as with any rental agreement, automatic payment reminders will be sent. Late fees or penalties may apply if payment fails repeatedly, and prolonged non-payment may result in the termination of your rental agreement.

Yes, absolutely! If you move into the residence on the 15th of the month, for example, your very first month’s rent will be calculated on a pro-rata basis based on the exact number of days remaining until the start of the following month.

Urban Campus offers an all-inclusive package: your rent includes all bills (hot water, cold water, electricity, heating, Wi-Fi, and access to common areas). Depending on the residence in France, home insurance may also be included.
The only additional costs to expect besides your rent are:
– The administration fee, payable at the time of booking (depending on the residence).
– The security deposit, which will be refunded in full or in part at the end of your stay, depending on the move-out inventory.

For accounting and legal reasons, the security deposit can only be refunded via the same payment method used to pay it. The timeframe depends on your country of residence and the condition of the property at move-out:
– In France: the refund period is 1 month if the move-out inventory is in order, and may take up to 2 months if deductions are made (damage, missing items, etc.). We will send you a detailed statement of the refund, showing the amounts refunded and deducted.
– In Spain: the refund is processed within 30 days of signing your move-out document (minus any penalties, such as lost keys or damage). It may take up to 5 days for the funds to appear in your account, depending on your bank.

Yes, a security deposit is required. Its amount ranges from one to two months’ rent (excluding utilities), depending on the residence. It covers any potential damage to the accommodation or its furniture.

Yes, absolutely! VAT is already included in the final price displayed. The amount shown is exactly what you’ll pay, with no additional fees.

Our booking process is fully digital, and you can choose the payment method that suits you best:
– SEPA Direct Debit
– Credit card (Visa, Mastercard, etc.)
However, we encourage you to choose direct debit: no forgotten payments, no mistakes—your rent will be automatically deducted each month.
Good to know: if you move in during the month (after the 1st), your first rent payment will be prorated, meaning it will be calculated based only on the number of days remaining in the month.

Yes, absolutely! Since access to our residences is 100% self-service (via digital key, mobile app, or key box), you can technically arrive on any day and at any time that suits you. However, to ensure your move-in goes as smoothly as possible, we strongly recommend that you schedule your arrival during the following time slots:
– In France: weekdays (business days), between 9:30 a.m. and 5:30 p.m.
– In Spain: weekdays (business days), between 11:00 AM and 6:00 PM.
Why? It is during these hours that our team is available to assist you or provide immediate help in case of any issues.
In the event of an urgent access issue outside these hours, you can consult and follow the emergency instructions detailed in our Urban Campus Guide.

At Urban Campus, your move-in is completely self-service! Once your application has been approved and your contract has been signed, you will receive all the detailed instructions by email. Here’s how it works depending on the country:
– In France: you will receive your access instructions by email on the start date of your contract. You can access your accommodation as soon as you receive this email, either via a secure key box or with a digital key on your smartphone. Your move-in inventory report will also be sent by email and must be signed upon your arrival. You will then have 10 days to notify us in writing of any items that need to be corrected or updated.
– In Spain: you will receive your access instructions a few days before your arrival. You can access your accommodation from 11:00 a.m. on the start date of your contract using the mobile app (please make sure to install it in advance). Once you have moved in, you will receive your move-in document by email, including the inventory, which you simply need to review and sign online.
The exact procedure may vary depending on the residence, but all the detailed information will be communicated to you by email.

Yes. While Urban Campus takes care of the regular cleaning of the common areas, you are responsible for returning your private space (studio or room/bathroom) in the same clean condition as when you moved in. A thorough end-of-stay cleaning is required to avoid professional cleaning fees being deducted from your security deposit.

Coliving offers great flexibility, but the move-out process varies depending on the country where your residence is located:
– In France: you must give 1 month’s notice by submitting your notice of departure either by registered mail with acknowledgment of receipt or digitally through your Member Area. Unlike move-in, the move-out inspection is conducted in person with a member of our team by appointment. This appointment must take place on a weekday during business hours, when you will return your keys and access badges.
– In Spain: if you wish to leave early (contract termination) or extend your stay, you must give 30 days’ notice through your Member Area. (No notice is required if your contract simply reaches its end date—you will receive a reminder email asking you to confirm your departure or request an extension.) The move-out process is 100% self-service: simply leave your keys on the main counter of your accommodation. You will receive the move-out inspection report by email a few days later for electronic signature.

Yes. In addition to the services included in your rent, Urban Campus offers a range of optional services (depending on the residence), including regular bed linen and towel replacement, more frequent cleaning of your private space (weekly or twice a month), parking spaces, and more.

Keeping our residences well maintained is a priority to ensure your comfort. Here’s what’s included:
– Shared residence spaces (coworking areas, lounges, shared kitchens, etc.) are cleaned every week.
– Shared apartments: the cleaning of the apartment’s shared areas (shared kitchen and living room) is included once a week.
– Private accommodation (studios and one-bedroom apartments): a monthly cleaning service may be included or available as an optional service, depending on the residence.
As cleaning services vary depending on the residence, city, and contract, we invite you to consult the “Cleaning Services” section on the relevant residence page in the Urban Campus Guide.

Yes. Urban Campus residences are designed for young urban professionals and include facilities that support sustainable mobility. All our residences in France—and some in Spain—offer secure bicycle parking or dedicated bike storage areas.

Yes. Residents enjoy secure, independent access to both the residence and their private accommodation. Opening hours for shared spaces may vary depending on the residence.

Yes. As an official resident, you can have your mail and parcels delivered directly to your residence by providing your first and last name and your apartment number.

Yes! Your rent includes water, electricity, heating, and high-speed Wi-Fi, available both in your private apartment and throughout all shared spaces.

Only our La Maillerie residence in France offers on-site parking. You can reserve a parking space when booking your accommodation or at any time during your stay through the mobile app (€65/month).

Yes, absolutely. Every Urban Campus coliving residence includes shared spaces, including a fully equipped coworking area (with high-speed Wi-Fi!) available to all residents at no additional cost.

Common areas vary from one residence to another, but you’ll always find a coworking space, a fitness room, and a shared kitchen. Some residences also feature a cinema room or even a swimming pool! Visit each residence page to discover the full list of shared amenities.

Yes, all our residences include a laundry solution at no extra cost (excluding laundry detergent). Depending on the layout of your residence and accommodation, you will have access to:
– Either a washing machine directly in your apartment (private or shared).
– Or free, unlimited access to a shared laundry room within the residence (equipped with washing machines and, in some residences, tumble dryers).
The exact equipment available (such as tumble dryers, drying racks, etc.) is specified on the page for each residence in our Urban Campus Guide.

Reserved exclusively for our residents, the Community App is at the heart of life at Urban Campus. It’s the essential tool for making the most of your coliving experience! With the app, you can:
– Connect with other residents based on shared interests.
– Browse the residence calendar and sign up for events and workshops.
– Receive important news and announcements in real time.
– Access practical guides and useful information about your residence, all in one place.

Yes! Community living comes with a few shared rules. To ensure everyone feels at home, all of our residences have house rules.
To guarantee everyone’s comfort and a good night’s sleep, quiet hours must be observed from 10:00 p.m. to 7:00 a.m. in all of our residences (in accordance with local regulations). Parties and noisy gatherings are not permitted in either shared or private spaces during these hours.
We encourage you to read the full house rules before your arrival. They are available in the Urban Campus Guide.

Community living is at the heart of the Urban Campus experience. Every month, our Campus Managers organize a variety of events to help you meet other residents and make the most of your stay: yoga classes, cooking workshops, social evenings, afterwork events, city tours, and many more surprises.

Absolutely. Your safety is our top priority. All of our residences feature secure badge access for the main entrance, shared spaces, and your private accommodation. Shared areas are also protected by CCTV surveillance. To ensure the residence is properly maintained and to respond quickly in case of an emergency, the Urban Campus team has a master access pass, in accordance with the terms of your contract.

We understand that plans can change. That’s why flexibility is at the core of our model. You can end your contract at any time by giving 1 month’s notice in France and 30 days’ notice in Spain.
The only exception is if you committed to a minimum stay (for example, six months) in exchange for a special discounted rate. In that case, early termination fees will apply.

Yes. Residents enjoy secure, independent access to both the residence and their private accommodation. Opening hours for shared spaces may vary depending on the residence.

There are two scenarios regarding maintenance requests:
– For standard requests: simply email support@urbancampus.com. Your request will automatically generate a support ticket, and our operations team will schedule and carry out the necessary intervention.
– For emergencies: residents have access to a dedicated emergency phone number to contact our team immediately and arrange a rapid response.

With the exception of our Bauer (Saint-Ouen-sur-Seine) residence, which has a 24/7 reception, there is no team permanently on-site. Although each residence is managed by an operations team, Campus Managers may move between different residences during the day. However, our team is always easy to reach by email and responds quickly to residents’ requests.

Yes, the minimum length of stay or lease duration depends on the residence:
– In France: the minimum stay is 1 month (which corresponds to the legal notice period) at all our residences, except for the Bauer residence in Saint-Ouen, where the minimum stay is 1 night, and La Maillerie residence in Villeneuve-d’Ascq, where the minimum stay varies from 1 to 4 months depending on the time of year.
– In Spain: the minimum commitment period is 3 months across all our residences.

Of course! Coliving is all about flexibility. You can adjust the length of your stay to suit your needs, in accordance with the rules of your country of residence:
– In France: you’re free to leave whenever you want; you just need to give at least 1 month’s notice.
– In Spain: the minimum stay is 3 months. After this period, you can end your stay at any time or extend it, provided you give at least 30 days’ notice.
To request an extension or to check out, you can do so directly through your Member Area.

It depends on the country where your residence is located:
– In France: there is no additional charge for couples. The rate is exactly the same whether you are staying alone or as a couple.
– In Spain: an additional fee applies for couples staying together in most of our residences.

Yes. We work with relocation agencies and a wide range of international mobility partners to help their clients settle smoothly in France and Spain. Our turnkey coliving solutions make it easy to secure fully furnished accommodation quickly and efficiently.

We offer flexible stay durations. Depending on the residence, our accommodation options can meet needs ranging from a few weeks to several months, depending on your company’s assignments and requirements.

Companies can book one or multiple apartments depending on their needs, whether for project teams, simultaneous new hires, or multi-site operations. We provide personalized support for every request. Please contact us at corporate@urbancampus.com.

Our coliving residences welcome professionals on short-, medium-, and long-term stays. We offer flexible, turnkey accommodation designed to meet the needs of businesses and their employees.

Yes. Urban Campus offers coliving accommodation solutions for companies looking to house employees who are relocating, on business assignments, or moving to a new city. Our fully furnished, all bills included residences are designed to make corporate housing simple and hassle-free.